FAQ: 

What are your company hours?

How often does my child require tutoring?

How long does my child require tutoring?

What is the hourly rate for tutoring?

Are there any registration fees or additional costs?

How will I pay for tutoring?

How do you ensure the quality of tutors?  What if I don't like the tutor?

How do you screen tutors?

What if I want tutoring somewhere other than my home?

What is your cancellation policy?

Can I meet with the tutor before tutoring begins? 

Answers:

What are your company hours?

Office hours for To The Top Tutoring, Inc. are M - F 9:00 am to 5:30 pm.  However, tutoring can take place any time of the day or evening including weekends.  All phone messages are returned promptly and company representatives will answer e-mails well after normal business hours and during the weekend if necessary.   

How often does my child require tutoring?

The answer to this question depends on how quickly you would like your child to catch up.  We normally recommend a minimum of two hours a week for each student being tutored.  Anything less than two hours has proven to be ineffective as consistency and student focus is difficult to establish.  If a student is a full grade level behind we recommend 3 to 5 hours of tutoring a week.

How long does my child require tutoring?

Duration of tutoring services is largely dependent upon the strengths, weaknesses, and needs of each student.  Some students are farther behind than others and this will affect the amount of tutoring needed.  Our goal is to have the student working effectively on their own as soon as possible.  We depend upon referrals from satisfied clients to grow our business - not perpetual tutoring with a single student.

What is the hourly rate for tutoring?

We charge flexible and competitive rates for tutoring services; also, purchasing a tutoring package will provided a significant discount.  Please visit our rates page for more details.

Are there any registration fees or additional costs?

Absolutely not, you pay only the hourly rate for the tutoring services you receive.

How will I pay for tutoring?

You will pay To The Top Tutoring, Inc. in advance of receiving tutoring services.  You may use whatever payment method is most convenient for you.  (Credit Card or Check)

How do you ensure the quality of tutors?

All To The Top Tutoring, Inc. tutors are certified teachers and/or degreed professionals.  All are required to demonstrate a proficiency in the subject(s) that they will be tutoring.  Our tutors are also intimately familiar with the local education standards (e.g. VA SOLs) which gives them the ability to understand the specific content that students are facing everyday in school.  We compensate tutors better than most tutoring agencies to ensure that we have the best talent available.

If for any reason you are not fully satisfied with your tutor, we will immediately substitute that teacher for one that better meets your requirements. 

How do you screen tutors?

To The Top Tutoring carefully screens each and every tutoring applicant.  Application information is then validated and references are checked.  Proof of teaching certificate or college degree is required for all tutors.  We also ensure that each and every tutor has a sweet and patient disposition.

What if I want tutoring somewhere other than my home?

We will meet you or your child where learning is most comfortable.  While the home is the most common venue for tutoring, a school, local library, or community center are typical alternatives.  We do require a parent/legal guardian to be available during all tutoring sessions.  Our goal is to have your entire learning experience be convenient and fun.  We will always work around your busy schedule.

What is your cancellation policy?

We require that you notify the company of a cancelled tutoring session at least 24 hours in advance.  More details can be found in the Instructional Contract that To The Top Tutoring will provide.

Can I meet with the tutor before tutoring begins?

You will have the opportunity to meet and evaluate the tutor during the first trial session.  The first tutoring session is partially committed to building rapport with the student; however, we begin one-on-one instruction during the first session.  The parent, tutor, and student are usually present for the first session.